Sometimes we find ourselves in the middle of a challenging situation where conflict has progressed to the point that the individuals involved are suffering. Even after you’ve tried to taken action steps toward harmony, the situation has only shown minimal to no progress. What should you do now? Often in situations like this, the contrast can run so deep that the team is on the brink of disengagement. What do we do when we are faced with a team member expressing negative behavior that is escalating to the disengagement of the whole group?
Some possible angles to consider to take the best course of action:
Could there be something else going on that might not have to do with the topics that are being brought up? From what you know, would you say this person’s way of “engaging” had to do with something else: His or her status in the group? A deep seated resentment because something happened in the past? Often the mis-alignment is not about the...
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